Caro Home LLC, (together with its affiliates "Caro Home"), values its customers and respects their privacy. This Privacy and Usage Policy applies to personal information that we collect about you through our website and our mobile application (collectively the "website"). This information is used to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy and Usage Policy only covers information collected on the website, and does not cover any information collected offline by Caro Home, including information collected through our wholesale and retail partners.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain of that information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy. For questions or concerns regarding our privacy and security policies, you may send an email to firstname.lastname@example.org; write us a letter to Caro Home, 230 Fifth Avenue, Suite 1708, New York, NY 10001; or call us at (850)-688-9724.
Types of Information We Collect and How We Use It
We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:
- Shopping - Through this website, you will be able to purchase Caro Home products. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the Caro Home email list, we may use your contact information to communicate with you about our products, services and promotions.
- My Account - You have the opportunity to create a personal shopping account with Caro Home, which allows you to shop faster and easier and also receive a personalized shopping experience. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Caro Home to store your name and email address. Should you elect to do so, you may also include in your “My Account” your telephone number, email address, shipping and billing addresses. If you choose to include such additional information then you are also authorizing Caro Home to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to visit the “My Account” section of our website we strongly encourage you to log out at the conclusion of your session.
- Email List - When you create an account with Caro Home, you will be given the option to be added to the Caro Home email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at email@example.com and include your name and the address in the message, or click the unsubscribe button found at the bottom of the emails we send you.
- Purchases - When you place an order, you will be asked to provide your credit card information. Caro Home does not store your credit card information.
- Electronic Newsletters - You may be able to sign up on this site to receive electronic newsletters and promotional emails from Caro Home. To sign up we may ask for information such as your name, email address, mailing address, telephone number, gender, age, and email preferences.
Email to a Friend - You may be able to share certain content from this website with your friends. In order to do so, we may ask for information such as your name, email address, zip code and telephone number. We will not include any other advertisements within the message sent your friends.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mail from Caro Home you may click on the unsubscribe link at the bottom of any email communication sent by us. Please allow us ten (10) business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
- Surveys, Sweepstakes and Promotions - On this website, you may be able to participate in surveys, sweepstakes and promotions. If you choose to participate in these promotions, we may request information such as your name, age, email address, mailing address, telephone number, and interests or product preferences. This information is used to enter you into our contests, sweepstakes and other promotions. We may use this information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.
Information We Collect By Automated Means
We may collect information about your computer, including where available your Internet protocol (IP) address, operating system and browser type, for system administration. This is statistical data about how you browse our website.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
Cookies help us to improve our website and to deliver a better and more customized service. They enable us:
- To estimate usage numbers and patterns
- To store information about your preferences, and to allow us to customize our website according to your individual interests.
- To speed up your searches.
- To recognize you when you return to our website.
We may also use various analytical tools in connection with the Website to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to the Website. This information is collected anonymously, and none of this information is identified with you as an individual or contains any Personal Information.
We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.
We may combine the information we collect with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
Use of Your Personal Information
We use the information we collect from our customers for various purposes, including:
- Process transactions upon your request
- Improving our Website, customer shopping experience and quality of service
- Send communications about our products, services and promotions
- Prevent and detect fraud and abuse
- Process information or claims in connection with incidents at our stores
- Enable our service providers to perform certain activities on our behalf
- Comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.
Others with Whom We May Share Your Information
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone and (g) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this website or the public.
Links to other sites
While visiting our Website, you may link to sites operated by third parties or you may have come to our Website by clicking on a link from a third party website. This does not mean that we endorse these websites or the goods or services advertised or offered on those websites. We do not make any representations or warranties about any third-party website that you may access through our Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
Caro Home goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
“SPOOFING” AND “PHISHING”
A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that Caro Home will never send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at firstname.lastname@example.org, as we will investigate all instances of possible Internet fraud.
Our website is not meant for children, and we do not collect any personally information from children under the age of thirteen. We will remove from our files any personally identifiable information of anyone we discover to be under thirteen years old.
California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Caro Home LLC, 230 Fifth Avenue, Suite 1708, New York, NY 10001 Attn: Online Privacy / Customer Service or by email to email@example.com. Please allow 30 days for a response.
Intellectual Property Ownership and Use
Please be aware that as you visit and navigate this website your use of our site is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.
You may not use any of the Caro Home trademarks or trade dress without our prior written permission. Trademarks or trade dress include the Caro Home name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Caro Home's products, services, and programs. Any other trademarks that appear on our website are the property of their owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by Caro Home and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print “hard copies” from the website solely for personal, non-commercial purposes related to placing an order or shopping on the website. Any other use of any content included on the website, including linking or framing to this website, are strictly prohibited unless you first obtain our prior written consent.
We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our Website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Website, please notify us by sending an email to the following address: firstname.lastname@example.org.
In order for us to more effectively assist you, the notification must include all of the following:
- A physical or electronic signature of the owner of the right claimed to be infringed or the person authorized to act on the owner’s behalf;
- A description of the copyrighted work or other right you claim has been infringed or violated;
- Information reasonably sufficient to locate the material in question on the Website;
- Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit us to contact you;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the rightful owner, its agent or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of the right claimed to be infringed or violated or are authorized to act on behalf of the owner.
Except for information necessary to place an order, do not send to us any confidential or proprietary information through this Website and do not send us any such confidential information by any means other than through the secure ordering portion of our Website. Any information, materials, suggestions, ideas or comments otherwise sent to us will be considered non-confidential, and, by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
Errors and Inaccuracies
We always try to provide complete, accurate, up-to-date information on our website. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. In addition, you acknowledge that the particular technical specifications and settings of your computer and your monitor could affect the accuracy of the display and the colors and look of products shown on the Website. If you believe that a product offered by us is not as described, your sole remedy is to return it to us for a refund in unused condition.
Shipment of Order
Orders will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the restrictions contained on www.carohome.com. All purchases from www.carohome.com are made pursuant to the terms and conditions found on the website. Risk of loss and title for items purchased from the website pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
If you are dissatisfied with any product you order from us or if you receive late delivery of a product, your sole remedy is to return the unused product with all tags still affixed in good/resalable condition to us for a full refund. For full details on our return policy, please refer to the Customer Care section.
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password, regardless of whether such use is authorized by you or not.
By visiting our website, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and us or any of our affiliates regarding your visit to and use of our website.
Notice for California Users
Under California Civil Code Section 1789.3, California Website users are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at email@example.com.
Updated: April 12, 2015