FAQs

How do I contact customer service?

Email: customerservice@carohome.com

Phone: (850)-688-9724 

Available from 8 am to 5 pm Central
Monday thru Friday

What is your shipping policy?

Free shipping on all U.S. orders over $125. 
Orders ship Monday through Friday and are typically processed within 1-2 business days. We currently ship within the continental U.S. and Canada only.
For full shipping details, visit our Customer Care page.

How long will it take to receive my order?

Standard shipping takes 3-7 business days, expedited shipping takes 2-3 business days, and priority/overnight shipping takes 1-2 business days, all from the date of order placement. Orders shipping to Canada are processed within 2-4 business days. See full details on our Customer Care page.

What is your return and exchange policy?

You may return or exchange unused, unwashed items with original tags attached within 30 days of delivery. A flat $20 restocking fee applies to returns not related to damage, defect, or our error. Full details on exchanges, gifts, and final sale items are on our Customer Care page.

I bought a Caro Home product at another retailer, can I return it here?

If you purchased a Caro Home product through another retailer — including Kohl's, HomeGoods, TJ Maxx, or any other third-party seller — returns, exchanges, and refunds must be handled directly with that retailer according to their policy. 

Caro Home is only able to assist with orders placed on CaroHome.com

How do I care for my Caro Home towels?

For best results, wash your towels before first use. Machine wash in cold water and tumble dry on low. Avoid fabric softener — it coats the cotton fibers over time and reduces absorbency. 

For richly colored towels, wash separately with similar colors to prevent color transfer. You may notice some lint during the first couple of washes — this is completely normal with new premium towels and resolves on its own. It will reduce after every wash.

New towels may also feel less absorbent at first. This is caused by finishing agents applied during manufacturing. After 2 to 3 washes, you'll notice a clear difference. Adding a small splash of white vinegar helps speed up the process.

With the right care, your Caro Home towels are designed to get softer and more absorbent with every wash.