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Free Shipping on All Orders to the US Excluding Wholesale

Customer Care


Shipping 

 

* CaroHome.com now offers free shipping to Canada on all orders over $150. *

CaroHome.com offers free shipping on all orders within the continental United States.

Orders are typically processed within 1-2 business days and are shipped via FedEx Monday through Friday, excluding holidays. At this time, we are unable to ship to P.O. boxes, APO/FPO addresses, and internationally (except Canada).

Domestic orders within the continental U.S. are shipped via FedEx Ground for a flat rate of $10.
*Hawaii, Alaska, Puerto Rico, and territories situated outside North America are charged a flat rate of $25.

Orders shipping to Canada are processed within 2-4 business days and are shipped via DHL Monday through Friday, excluding holidays, for a flat rate of $30.

Expedited shipping options are available for an additional fee which will appear at checkout.

Our approximate delivery times are as follows for domestic U.S. Orders:

Standard (FedEx Ground) - 3 to 7 business days
Express (FedEx 2Day) - 2 to 3 business days
Overnight (FedEx Standard Overnight) - 1 business day

Orders must be received by 12pm ET for Express shipments to go out the same day.

 

Tracking

 

Once your order has shipped, we will send you an email with shipping details and a FedEx tracking number. You can quickly and easily track the progress of your shipped order. The link in the email should take you to your item's tracking page on the FedEx website. If clicking on the tracking number doesn't work automatically, then simply visit www.fedex.com and enter your number to track your order shipment.


Returns / Exchanges

 

If you are not satisfied with any item(s) purchased online at CaroHome.com, you are welcome to return or exchange any unused and unwashed items with the tags still attached within thirty (30) days of delivery. Please contact customer service at customerservice@carohome.com to receive a Return Merchandise Authorization (RMA) code and further instructions. You may be charged a small shipping and handling fee depending on the nature of your return. If you received an item as a gift from CaroHome.com, you may exchange it for another item within thirty (30) days of delivery.  

 

 * We are unable to provide returns or exchanges for products purchased at other retailers.

 

We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original tags and packaging to accompany the item must be included and returned in its original condition. 

 

Referral Program

Give $10 and Get $10. Earn credits toward future purchases when you refer a friend to CaroHome.com. Simply set up an account at CaroHome.com, and send your referral code to your friends. When your friends make a purchase over $50 using your discount code, you earn $10 credit on your next purchase as well. That's it! 

 

 

Updated: February 29, 2016