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Discover The Story Behind Our Designs

  • We are proudly certified by the National Minority Supplier Development Council.
    This certification reflects our commitment to diversity, representation, and opportunity in every part of our business.

  • Founded, led, and creatively driven by women.
    We celebrate female leadership and champion the power of women-owned businesses in design, culture, and community.

BAMBOO SHEET SETS

Enhance your sleep quality with breathable Bamboo Sheets.

SHOP BAMBOO

For The Kids Too

Towels, hoodies and more! Find fun, colorful and unique designs.

KIDS COLLECTION

ANY QUESTIONS?

FAQs

How do I contact customer service?

customerservice@carohome.com

Phone: (850)-688-9724 

Available from 8 am to 5 pm Central
Monday thru Friday

What is your shipping policy?

Free shipping on all U.S. orders over $125. Orders ship Monday–Friday and
are typically processed within 1-2 business days. We currently ship within
the continental U.S. and Canada only. For full shipping details, visit our
Customer Care page.

How long will it take to receive my order?

Standard shipping takes 3-7 business days, expedited 2-3 business days, and
priority/overnight 1-2 business days, all from the date of order placement.
Canada orders are processed within 2-4 business days. See full details on
our Customer Care page.

What is your return/exchange policy?

You can return or exchange unused, unwashed items with original tags within
30 days of delivery. A $20 restocking fee applies to returns not related to
damage or our error. Full policy, including exchanges and gifts, is on our
Customer Care page.

I bought a Caro Home product at Kohl's, HomeGoods or TJ Maxx — can I return it here?

If you purchased a Caro Home product through another retailer — including
Kohl's, HomeGoods, TJ Maxx, or any other third-party seller — returns,
exchanges, and refunds must be handled directly with that retailer
according to their policy.

Caro Home is only able to assist with orders
placed on CaroHome.com

How do I care for my Caro Home towels?

For best results, wash your towels before first use. Machine wash in cold water and tumble dry on low. Avoid fabric softener — it coats the cotton fibers over time and reduces absorbency.

For richly colored towels, wash separately with similar colors to prevent color transfer.

You may notice some lint during the first couple of washes — this is completely normal with new premium towels and resolves on its own. It will reduce after every wash.

New towels may also feel less absorbent at first. This is caused by finishing agents applied during manufacturing. After 2 to 3 washes, you'll notice a clear difference. Adding a small splash of white vinegar helps speed up the process.

With the right care, your Caro Home towels are designed to get softer and more absorbent with every wash.