Shipping
CaroHome.com offers free shipping on all orders over $50 excluding wholesale within the continental United States.
Orders are typically processed within 1-2 business days and are shipped via FedEx Monday through Friday, excluding holidays. At this time, we are unable to ship to P.O. boxes, APO/FPO addresses, and internationally (except Canada). If you are an international customer please contact our customer support team.
Orders shipping to Canada are processed within 2-4 business days and are shipped via FedEx Monday through Friday, excluding holidays
Our approximate delivery times are as follows for U.S. Orders:
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FedEx Ground/Home Delivery: Delivery time is 3-7 business days from order placement.
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FedEx 2Day: Delivery time is 2-3 business days from order placement.
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FedEx Standard Overnight: Delivery time is 1-2 business days from order placement
*Orders must be received by 11am EST for express shipments to go out the same day.
**Please add 1-2 days for orders going to Alaska and Hawaii
Tracking
Once your order has shipped, we will send you an email with shipping details and a FedEx tracking number. You can quickly and easily track the progress of your shipped order. The link in the email should take you to your item's tracking page on the FedEx website. If clicking on the tracking number doesn't work automatically, then simply visit www.fedex.com and enter your number to track your order shipment.
Returns / Exchanges
If you are not satisfied with any item(s) purchased online at CaroHome.com, you are welcome to return or exchange any unused and unwashed items with the tags still attached within thirty (30) days of delivery. Please contact customer service at customerservice@carohome.com to receive a Return Merchandise Authorization (RMA) code and further instructions. You may be charged a small shipping and handling fee depending on the nature of your return. If you received an item as a gift from CaroHome.com, you may exchange it for another item within thirty (30) days of delivery.
* We are unable to provide returns or exchanges for products purchased at other retailers.
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original tags and packaging to accompany the item must be included and returned in its original condition.
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